Frequently Asked Questions
beejee FAQ — answers to all your questions here
From opening an account to making a withdrawal, from cricket betting to slots — find answers to all your beejee questions on this page.
beejee is committed to providing a safe and easy experience for players in Bangladesh. Below you will find the most frequently asked questions about account registration, deposits and withdrawals via bKash and Nagad, the welcome bonus, slots, live casino, cricket betting and responsible gaming. If you cannot find the answer to your question here, our 24/7 live chat support is always ready to help.
Account and Registration
To register at beejee you need an active mobile number and your date of birth. You must be 21 years of age or older. The registration process is fully available in English and takes just a few minutes. Make sure to enter accurate information, as it will be needed during any future verification.
No, only one account is allowed per mobile number or device. Opening multiple accounts is a violation of the rules and may result in both accounts being closed. If you are having trouble logging in, do not open a new account — instead, reset your password directly on the beejee Login page or get help via live chat.
Click the "Forgot password" option on the beejee Login page. A verification code will be sent to your registered mobile number. Use that code to set a new password. If you no longer have access to that number, contact live chat support and they will assist you after verifying your identity.
Account verification may be required for large withdrawal amounts. Typically a photo of your national ID card or birth registration certificate is needed. The verification process is quick and your information is kept completely confidential. It is done solely to ensure the security of your account.
Yes, beejee is fully mobile-friendly. It works directly from the browser of any Android or iOS smartphone or tablet. You can access all games, betting and payment features on mobile without downloading a separate app. The site automatically adjusts to fit your screen size.
Deposits and Withdrawals
Deposits from bKash are usually credited to your beejee account within a few minutes. The minimum deposit amount is ৳500. If your balance has not updated after a deposit, contact live chat with a screenshot of the transaction and it will be resolved quickly.
Yes, Nagad is a completely safe payment method. Withdrawals from beejee to Nagad generally take 10 to 45 minutes. The minimum withdrawal amount is ৳500. It may take a little longer during busy periods, but funds are sent within the stated timeframe.
Yes, beejee supports both Rocket and Upay. The minimum deposit and withdrawal amount for these methods is also ৳500 and withdrawal time is 10 to 45 minutes. The same rules apply across all mobile banking methods.
The minimum deposit and withdrawal amount for bank transfers is also ৳500. Major Bangladeshi banks are supported, including Dutch-Bangla, City, BRAC, Islami and Sonali Bank. Processing time for bank transfers is similar to mobile banking, though it may vary slightly depending on the bank.
beejee does not charge any extra fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket or Upay) may apply their own transaction charges in line with their own policies. Before depositing or withdrawing, make sure you are aware of any charges from your payment provider.
Cancellation is only possible before the withdrawal has been processed. If you change your mind after submitting a request, contact live chat immediately. Once the payment has been sent to the payment gateway it cannot be cancelled. Due to fast processing, the window to cancel is limited.
Games and How to Play
To bet on BPL matches at beejee, first deposit funds into your account. Then go to the cricket betting section, select an ongoing or upcoming BPL match, and choose your preferred market (match winner, top run scorer, over/under, etc.). Enter your stake and confirm. You can also place bets during a match using the live betting option.
Yes, beejee offers betting on IPL, T20 World Cup, ICC events and other major cricket tournaments around the world. Markets are also available for Bangladesh Tigers international matches. Visit our cricket page for more details.
RTP (Return to Player) is the theoretical long-term payout rate of a game — for example, a 96% RTP means an average of ৳96 is returned for every ৳100 wagered. It is a long-run average and will fluctuate within a single session. Every game at beejee is tested by a third party and fair play is assured.
beejee has a large collection of slots from leading providers including PG Soft, Pragmatic Play and JILI. You will find classic slots, video slots and jackpot slots. Popular titles such as Fortune Tiger (PG Soft), Gates of Olympus (Pragmatic Play) and Crazy 777 (JILI) are available on the slots page.
Yes, the live casino section at beejee features real-time live dealer games from Evolution Gaming and Ezugi. You can see the dealer live on camera and interact via live chat. Games available include live roulette, live blackjack, live baccarat and more.
Bonuses and Promotions
On your first deposit at beejee you will receive a 100% welcome bonus of up to ৳5,000. For example: deposit ৳1,000 and receive a ৳1,000 bonus — total balance ৳2,000. A 15x wagering requirement must be met before the bonus can be withdrawn. You are advised to read the full bonus terms and conditions.
Wagering requirement means you must bet the bonus amount a set number of times before you can withdraw it. At beejee, the welcome bonus wagering requirement is 15x. For example, if you receive a ৳1,000 bonus, you must complete a total of ৳15,000 in bets — only then can you withdraw the bonus money.
beejee has three VIP levels: Bronze — up to 0.5% cashback per week; Silver — up to 1.0% cashback per week; Gold — up to 1.5% cashback per week. Based on regular play and activity, you can move up to a higher level. For more details, visit the beejee Casino page.
Yes, beejee regularly offers new promotions. Limited-time special offers are available for occasions such as Eid, Pohela Boishakh, the BPL season and special cricket tournaments. Log in and check the promotions section regularly to stay up to date with the latest offers.
Generally, beejee bonus funds can be used across slots, live casino and sports betting, though the terms may differ for specific promotions. The eligible games for each bonus are listed in the bonus details. If you are unsure, ask via live chat.
Security & Responsible Gaming
Yes, beejee uses SSL encryption to keep all personal and financial information secure. Your data is never sold or shared with third parties. To learn more, read our Privacy Policy.
beejee is for people aged 21 and over only. Age is verified at the time of registration and accounts of minors are immediately closed. Keeping minors away from online gaming is our responsibility.
Yes, beejee offers a self-exclusion feature as a responsible gaming tool. You can suspend your account for a set period or permanently. To make this request, contact us via live chat or email at [email protected]. For more details, visit the Responsible Gaming page.
Yes, beejee allows you to set a personal deposit limit. This is an important responsible gaming tool. To set a limit, let our support team know via live chat. Keep your budget under control and play within your means.
beejee's 24/7 Bangla live chat support provides the fastest resolution — just visit the site and click the chat icon. If you prefer email, write to [email protected]. Support is available in Bangla through both channels, and the support team is active seven days a week.
If you feel you are having problems with online gaming, you will find advice and resources on beejee's Responsible Gaming page. If you let the support team know, they will help you suspend your account or set limits. Remember — gaming is for entertainment, not to relieve stress or solve problems.
Support Channels
Need more help? We are always ready
Live Chat Support
24/7 live chat in Bangla — visit the site and click the chat icon. Our support team is by your side seven days a week, at any time of day.
Email Support
For detailed issues, send an email to: [email protected] — our team will reply as quickly as possible.
Still have questions? Contact support
If you don't find your answer in the FAQ, our Bangla live chat support team is always ready to help.